🫸🏻 感謝您選擇: 梅森潘潘™  🫷🏻

🔒 核心承諾：本店絕不販售、出租或以商業方式將您的個人資料提供予任何無關第三方。您的個資，只用於完成您的訂單與服務。

本店為加拿大合法註冊公司，於 2025 年 11 月正式於 BC 省完成公司登記。應有部分在台灣消費者，本隱私權政策依據台灣《個人資料保護法》制定，說明本店如何蒐集、處理、利用及保護您的個人資料。

使用本店服務即視為您已充分閱讀、理解並同意本政策之全部內容。

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一、適用範圍

本政策適用於您透過本店任何服務管道（包含但不限於蝦皮、Instagram、Facebook、LINE 等）與本店發生互動之所有情形。

二、蒐集之個人資料類別

本店僅蒐集為提供服務所必要之個人資料，包含：

姓名（收件人姓名）

聯絡電話

電子郵件地址

收件地址

訂單內容與交易紀錄

您主動提供之訊息內容（如聊聊、LINE 等對話紀錄）

您提供之開箱影片與照片（僅用於爭議處理）

本店不蒐集身分證字號、護照號碼、金融帳號等高敏感個人資料。

本店不儲存您的完整信用卡資訊。

三、蒐集目的與利用方式

本店蒐集之個人資料，僅用於以下目的，不會超出原蒐集目的之範圍：

履行代購訂單與安排物流配送

回應您的客服詢問與爭議處理

新品上架、促銷活動、直播預告等行銷通知（您可隨時退訂）

依法律規定保存帳務與交易紀錄

偵測異常交易行為，保護您的交易安全

四、個人資料之提供對象

為完成服務，本店可能將您的必要資料提供予以下對象，且僅限服務執行所需之最小範圍：

台灣物流業者（如黑貓、7-11 等）：用於商品配送

國際物流業者（加拿大→台灣）：用於跨境清關

電商平台：依平台規定處理

支付處理業者：用於金流處理

政府機關：依法律規定提供

五、個人資料之跨境傳輸

由於本店為加拿大 BC 省登記公司，您的個人資料可能儲存或處理於加拿大境內之系統，並受加拿大聯邦《個人資訊保護及電子文件法》（PIPEDA）保護。

本店承諾採取適當安全措施，確保您的資料受到等同台灣個資法之保護水準。

六、個人資料之保存期間

訂單與交易紀錄：自交易完成起保存 7 年（依加拿大商業帳務法規）

客戶服務與爭議紀錄：自結案起保存 7 年 (依加拿大商業帳務法規）

行銷同意紀錄：至您撤回同意為止

開箱影片與照片：爭議結案後 30 天內刪除

保存期限屆滿，本店將以安全方式刪除或匿名化處理您的個人資料。

七、您的個資權利（依個資法第 3 條）

依台灣《個人資料保護法》，您享有以下權利：

查詢或請求閱覽自己的個人資料

請求製給複製本

請求補充或更正不正確之個人資料

請求停止蒐集、處理或利用

請求刪除個人資料

請透過本店官方客服提出申請，本店將於 15 個工作日內回覆處理。

請注意：若您要求刪除訂單相關個人資料，可能導致本店無法繼續完成現有訂單。

八、資料安全措施

資料傳輸採用加密協議（SSL／TLS）保護

限制內部人員存取個資之權限，採最小授權原則

合作第三方業者均要求遵守資料保密規範

定期審視並更新資料安全措施

若發生個人資料外洩事件，本店將依個資法規定於知悉後 72 小時內通知受影響之當事人，並通報主管機關。

九、未成年人保護

本店服務對象為 18 歲以上之成年人。

若您未滿 18 歲，請在法定代理人同意及陪同下使用本店服務。

若發現本店不慎蒐集未成年人個人資料，請立即聯繫本店，本店將儘速刪除相關資料。

十、第三方平台之 Cookie 說明

本店本身不直接使用 Cookie，但透過以下第三方平台提供服務時，該平台之隱私政策將獨立適用：

蝦皮購物（Shopee）

Meta（Facebook／Instagram）

LINE

建議您自行閱覽上述平台之隱私政策以了解其資料蒐集方式。

十一、保健食品個資特別說明

您於購買保健食品時所提供之健康相關資訊（如過敏史、病史等），本店僅用於協助您確認商品適用性，絕不用於任何商業目的或提供予第三方。

十二、隱私權政策之變更

本店保留隨時修訂本政策之權利。若有重大變更，將於本店頁面公告或透過您留存之聯絡方式通知。

修訂後繼續使用本店服務，視為您同意修訂後之政策。

最後更新日期：2025 年 11 月 1 日

十三、防詐騙提醒

本店不會以任何理由要求您操作 ATM、解除分期或進行任何轉帳動作。

若接獲可疑來電或訊息，請提高警覺，並可直接聯繫本店官方帳號確認。

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# Privacy Policy — For Customers in Canada and US

Mason PanPan™ (梅森潘潘) ("we," "us," or "our") is a sole proprietorship registered in British Columbia, Canada (registered November 2025). This Privacy Policy explains how we collect, use, disclose, and protect the personal information of customers located in Canada.

This policy is governed by Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, by provincial privacy laws such as British Columbia's Personal Information Protection Act (BC PIPA). It applies to the personal information we handle in the course of our commercial activities, including through our website, social media, and messaging channels (Facebook, Instagram, LINE, and others).

By using our services, you consent to the practices described in this policy.

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## 1. Accountability — who is responsible for your information

We are accountable for the personal information under our control. If you have any question, request, or complaint about your privacy, please contact our Privacy Contact:

- Privacy Contact: Maybe: MASONPANPAN

- Email: hello@masonpanpan.com

- Address: 488 SW Marine Dr, Vancouver, BC V5X 0C6

## 2. Personal information we collect

We collect only the personal information needed to provide our services, which may include:

- Recipient name

- Phone number

- Email address

- Shipping address

- Order details and transaction history

- Messages you send us (chat, LINE, etc.)

- Unboxing photos or videos you provide (used only for dispute resolution)

We do not collect government ID numbers (such as your SIN or passport number), and we do not store your full credit card details. Payments are handled by third-party payment processors.

## 3. Purposes and consent

We use your personal information to:

- Process and fulfill your purchase / personal-shopping orders

- Arrange shipping and customs clearance

- Respond to customer-service inquiries and resolve disputes

- Send you marketing messages such as new arrivals, promotions, and livestream announcements (only with your consent — see Section 4)

- Detect and prevent fraudulent or abnormal transactions

- Keep accounting and transaction records as required by law

We obtain your consent before collecting, using, or disclosing your personal information, except where the law permits otherwise. The form of consent (express or implied) reflects the sensitivity of the information involved. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may prevent us from completing your existing order.

## 4. Marketing messages (CASL)

When we send commercial electronic messages (email, SMS, or messaging-app promotions), we comply with Canada's Anti-Spam Legislation (CASL). This means we send such messages only with your consent, every message identifies us and includes a working unsubscribe option, and we act on unsubscribe requests promptly.

## 5. Who we share your information with

To deliver our services, we may share the minimum personal information necessary with:

- Courier and logistics partners in Canada and internationally (for delivery and customs clearance)

- E-commerce and messaging platforms (in accordance with their own rules)

- Payment processors (for payment handling)

- Government or regulatory authorities, where required by law

We require our service providers to protect your information and to use it only for the purposes we specify. We do not sell or rent your personal information.

## 6. Where your information is processed (cross-border)

As a Canada-based business, your personal information is generally stored and processed in Canada. However, some of our service providers and platforms may store or process data in other countries (such as the United States or Taiwan) in order to fulfill cross-border orders. When personal information is handled in another country, it may be subject to the laws of that country, including lawful access requests by its courts, law enforcement, or government authorities. We take reasonable steps to ensure your information receives a comparable level of protection wherever it is processed.

## 7. How long we keep your information (retention)

- Order and transaction records: kept for 7 years to meet Canadian tax and business-record requirements

- Customer-service and dispute records: kept for 7 years after the matter is closed

- Marketing-consent records: kept until you withdraw consent

- Unboxing photos/videos: deleted within 30 days after a dispute is resolved

When personal information is no longer needed, we securely delete or anonymize it.

## 8. Keeping your information accurate

We rely on you to keep your information current. You may ask us to correct any personal information that is inaccurate or incomplete.

## 9. Safeguards

We protect your personal information with security measures appropriate to its sensitivity, including encryption in transit (SSL/TLS), least-privilege access controls, confidentiality requirements for our partners, and periodic review of our security practices.

## 10. Your rights — access, correction, and withdrawal

Subject to PIPEDA and applicable provincial law, you have the right to:

- Ask whether we hold personal information about you, and request access to it

- Request a copy of your personal information

- Request correction of inaccurate or incomplete information

- Withdraw your consent to our collection, use, or disclosure of your information

- Request deletion of your personal information, where appropriate

To exercise these rights, contact our Privacy Contact (Section 1). We will respond within a reasonable time, generally within 30 days. We may need to verify your identity before acting on a request.

## 11. Privacy breaches

If a breach of our security safeguards creates a real risk of significant harm to you, we will report it to the Office of the Privacy Commissioner of Canada (OPC) and notify you as soon as feasible, in accordance with PIPEDA. We also keep records of breaches as required by law.

## 12. Cookies and third-party platforms

Our own store does not directly set cookies. However, the third-party platforms we use to provide services — such as Shopee, Meta (Facebook / Instagram), and LINE — apply their own privacy policies and may use cookies and tracking technologies. We encourage you to review those platforms' privacy policies to understand their practices.

## 13. Children and minors

Our services are intended for adults aged 18 or older. We do not knowingly collect personal information from minors. If you are under 18, please use our services only with the consent and supervision of a parent or legal guardian. If we learn that we have inadvertently collected a minor's personal information, we will delete it promptly.

## 14. How to make a complaint

If you have a privacy concern, please contact us first (Section 1) and we will work to resolve it. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

- Website: www.priv.gc.ca

- Phone: 1-800-282-1376

If you reside in British Columbia, Alberta, or Quebec, you may also have the right to contact your provincial privacy regulator.

## 15. Changes to this policy

We may update this policy from time to time. If we make a material change, we will post it on this page or notify you through the contact details you have provided. Continued use of our services after an update means you accept the revised policy.

Last updated: 2025.11.01